Why are you with holding my tax rebate SARS with no valid reason?

I have submitted my tax on the 1st of July 2017 and done so every year, now you come and say my 2009 tax is not submitted on my IT34A that’s why im not getting my tax rebate, go on your system and open your eyes its there on the system I can see it with in my tax submissions history under the E-filing system and it has been submitted. You’re a very sad company shafting us the lawful abiding taxpayer, looking for excuses not to payout our had earned money that you owe us, I file my tax every year I have never missed my tax submissions now you come with bull. Shame on you pay me my rebate !!!!