When did SARS become so ***********?

When did SARS become so ***********? You try to book for an appointment, no bookings available. You call them, we will call you back in 72 business hours. Like really? 72 business hours? Where have you heared such nonsense? I mean why do I need to struggle just to change for the OTP to go to my new number or my email address. Why cant I get an option to choose when I login? Like do we have to teach you everything? This is so disgusting and annoying at the same time.