what is happening

i have been to sars around 7 times. every time i go i get told i need to bring something else. then the last time i went my information was loaded incorrectly by the lady that assisted me and i had to go in again. what sars fail to realize, i have to keep borrowing money to go to the sars office and my work thinks im taking chances because no-body can possibly be going to sars so many times for the same things ??

apparently my information has been loaded correctly now, but now i am still waiting for my returns.

when am i going to receive my tax returns? why is sars messing me around so much !?!?!?

i cant even complain over the phone when i call to find out as the lady i spoke with the last time only said 'why do you want to complain?'.......

then when i want to complain when i am at the sars office, there is nobody to complain to or its just being brushed off ? (the only people that assisted me was the ladies a saw the last time) but now the auditors are making me wait for my pay out?

what is going on??? why am i being sent from pillar to post and waiting for almost 3 months for my money to pay out to me?

Sars is quick to make you pay penalties but wont pay out when they owe you ???