Very rude and poor service

During the week I called SARS, to do my company tax return and got cut off 3 time after holding for a very long time, the last one on Thursday 27/03/2025 I called and held for 1 hour 45 minutes,a lady by the name Varushna answered the call ,I introduced myself, as I was explaining my reason for the call,she kept quiet,I could hear her colleagues in the background engaging with other clients,she put the phone down on me and didn't bother to call me back. You except us to do the right thing and pay our taxes but we receive poor service like this, this is uncalled for.