VERY POOR SERVICE DELIVERY

Very useless department with POOR SERVICE DELIVERY....

For me personal, I did my tax return on the 20 July, got respond I need to send some documents for verification of banking details which I submitted on the 29 July....

I got the respond that my case will resolve within 21 working days..... I waited 21 working days passes and sent email. I got the response that my case is being escalated... 3 days passed... I lodge a complaint on the 29 August for no feedback on case. I called SARS today... I being told just because I lodge a complaint I need to wait another 21 working days again... since I didn't follow the procedure.

Because their procedure is after sending email I should call SARS before lodginga complaint for no feedback.. I ask where is the procedure as it is not available on the website.

Basically I being told I won't get assistance because I have lodge a complaint... are we not supposed to lodge a complaint if we are not happy with service...PLEASE ASSIST