VERY POOR SERVICE !

I HAVE BEEN REQUESTED TO SUBMIT MY 2010 RETURN LAST YEAR IN 2018 I WAS ON MATERNITY LEAVE AND COULD NOT GET ALL THE NECCESARRY DOCUMENTS REQUIRED SO IN 2019 I GOT ALL THE REQUIRED PAPERWORK I WAS UP AND DOWN TO THE SARS BRANCH TO SUBMIT AND MAKE SURE EVERYTHING IS CORRECT. THEY CONFIRMED ALL THE PAPERWAORK IS IN ORDER BUT THE RETURN HAS BEEN SELECTED FOR AN AUDIT FINE I DO UNDERSTAND THAT SINCE IVE SUBMITED ITS BEEN IN PROGRESS EVERYTIME I CALL TO FOLLOW UP ON THE PROGRESS ITS BEEN 2 MONTHS AND THE AUDIT IS STILL IN PROGRESS. I CALLED THIS MORNING A VERY RUDE AGENT JUST DROPPED THE PHONE IN MY EAR I CALLED BACK AND WAS TOLD THERE IS NO TURN AROUND TIME. AND TAKING INTO CONSIDERATION WHEN IVE SUBMITTED THE RETURN THE AUDIT IS STILL IN PROGRESS FOR THE PAST 2 MONTHS THIS IS REALLY POOR SERVICE WHEN SARS OWES YOU MONEY YOU WILL WAIT BUT IF YOU SHOULD OWE THEM MONEY IT WILL BE A WHOLE DIFFERENT STORY. CAN I PLEASE ASK THAT SOMEONE ASSIST CAUSE I FAIL TO UNDERSTAND HOW MY CLAIM CAN ME UNDER AUDIT FOR 2 MONTHS. I NEED MY REFUND.