Very disappointed SARS!!!!

Never have I received such poor service from SARS before. I have logged my tax return on the 1st and saw that my payout have been reversed. I phone the call centre and held on for 2 hours only to find out that my old Bank Account that was replaced in 2019 from FNB to Absa was never removed bu the consultant that updated my banking details. This resulted in both accounts to be on my Sars profile. The strange thing is for 3 years they have refunded me in my Absa Account which was the new bank account. Now they request again from me to submit bank statrments, ID and Proof of Address????? My payout is delayed with 21 working days cause yoyr staff did'nt do their work. I went in to Bellville Branch which is closed because now they strike and will only be open in a week, as I have been told by the security at the branch. I am a sick and disabled patient with severe nerve damage due to prior cancer and chemo theraphy. I have phone, emailed complaints and no one in management phones me back to just remove the fnb account and pay my money. I am so unhappy and feel like taking this for media to see how people get delayed cause this money I desperately need for medication expenses, why would SARS care, cause they dont even sort out a simple error from their side of phone me back? Here is my ref numbers: ****** Tax number: ***