Very disappointed in SARS

<p>I dont understand why SARS is treating me like a ********, I changed my banking details and was requested to submit a bank statement as there was a stopper on my accound and they could not refund me until I bring the required documents. That was done and today marks a month of no feedback and no refund. I keep following up on my query and am told I have not been authenticated by auditors. Why do government always fail its citezens, what else needs to be done to get verified? The call centrer agaenst ask that I apply patience but how do I apply patience when there is money i need to use to get by? Seriously guys , you can do better. </p>