VERY BAD SERVICE

Good day i've been calling SARS, ive been emailing SARS... But no one gets back to me, i called again and spoke to Ntombi, she said i have to email you again.. so let's try again... I did a return on 12 April 2022 i received a ITA34 and it says SARS owes me money, and payment date is 1May 2022.. but i didn't receive any payment yet (it wasn't sent for Audit so i don't understand why its not been paid out to me yet) please help me...