Useless SARS personnel

Are there ANY competent personnel working at SARS? I need to get hold of that person immediately. 28 Feb 2023 will be 3 years waiting for them to change my deceased son's status to be reactivated to finalize the provident fund claim. Everytime you phone and you eventually get to speak to someone, they simply drop your call. You keep on calling, holding on for literally hours, getting case number after case number, registering complains which would take only 21 working days, requesting follow-ups, escalate the enquiry, and to no avail. I simply don't know what to do anymore to get this finalized. And it should have taken only 7 days to begin with.