USELESS SARS

I got an sms from sars informing me that I have a refund due to me, but that they could not process this as I have 2 tax tears outstanding - 2005 and 2006. This I get informed of on 25 July 2021 at 06h12. On 6 August 2021 I only worked half day and went to their offices at 13h22 where I was told that they do not normally see anybody without an appointment, but a friendly lady offered to help me in any case. She told me that she sees on the computer that I only worked in March 2005. I informed her I did not have employment for 26 months after this. She requested that I get 2 affidavits to this effect, make an appointment and then bring in the affidavits. I got the affidavits done and started trying to get an appointment. On 26 July 2021 at 11h31 I called the number I was given and held on forever and then requested a call-back. I was given case no ***. From here nothing happened on the side from sars. On 8 November 2021 at 15h11, I again asked for an appointment and was given case no ***. Nothing happened. On 09 November 2021 at 09h08 I again called and was given case no ***. Again nothing happened from sars side. I went to the offices of sars on 12 November 2021 at 13h33 and was told at reception that they could not help me without an appointment. i SHOWED HER ALL THE ABOVE CASE NUMBERS THAT I GOT NO RESPONSE ON FROM SARS, and she said I must go through to the supervisor and talk to him on the matter. I went through to him and he point blank refused to help me as I did not have an appointment. He was very rude and said that a lot of people are waiting to be helped, but they do not help anybody without an appointment. I went home and sent an sms to the no he wrote down on a piece of paper - 47277 at 14h10 on the same day. On 17 November 2021 a Orbit called me and made an appointment for me for 22 November 2021 at 15h00. On 22 November 2021 I was at the Bethlehem office at 14h55, I was given a no at reception and told to sit down and wait my turn. I waited until 15h42 and was then helped by a very unfriendly lady at counter 3. She did not talk to me, just took the paper I got at reception and worked on her computer. She then went away with my 2 forms and after a short while returned and handed the forms back to me with a piece of paper with a case no on of ***. I asked what now and she answered that we were now finished. I left at 15h47 and did not hear from sars again until 28 November 2021 when I again got an sms at 07h05, informing me that: "YOUR REFUND IS ON HOLD DUE TO THE FACT THAT YOU HAVE OUTSTANDING RETURNS FOR PRIOR YEARS 2005, 2006." So I was again back to the start where I was in July 2021. I then tried to get info out of sars on e-filing to help me and to find out what was happening now? They just gave me a form with case no *** on requesting a lot of other information. I have now again booked an appointment. BUT THIS IS ABSOLUTELY RIDICULOUS . THEY OWE ME MONEY, NOW YOU HAVE TO ENDURE THIS ABSOLUTELY RIDICULOUS SERVICE.