Useless and unwilling to hrlp

I’ve been back and forth to sars Randburg and no one can help me. I call in and no one ever picks up. But when it’s time for me to be taxed it’s fast. Why are we paying for people who are untrained and useless. I have money due to. I have tax ***** also and over 4months not one auditor has been assigned to my case. I want what is due to me. Now