Useless

I went to the branch on the 31 July to do my tax return. I updated my bank details and when i told the consultant that i want to change my surname as i got married. she advised me to do it online because they will ask proof.. mind you i had all the proof with me to do the change. I know its tax season and SARS is busy. The next day i got an sms that SARS wants proof of banking. Seriously, i was at the branch the day before why didnt she take a copy. if that consultant did her work the first time i wouldnt be writing a review on Hello Peter. Ok i got a letter to say it will take 21 working days for the refund to be paid. On the 5th September i phoned again. to my suprise they need more info. No where in the weekly communication that i get from sars it says refund on hold due missing documents all it says refund on hold due to banking deatails in the process of verification. fast word to last week. i got another sms to say that i need to update my surname and my bank account holder name. seriously and guess what, the 21 working days for the refund starts again from scratch. seriously SARS its 2 months now and still no refund receive. n mense sal sweer my bank is oorsee en julle kan nie die mense in die hande kry om te verify nie.