Urgent Need for Website Usability Improvements – SARS eFiling

As a business owner managing multiple entities and compliance responsibilities, I find the SARS eFiling platform unnecessarily complex and poorly supported. The process of registering representative rights and activating tax types lacks clear, step-by-step instructions. Users are left to guess their way through the system, often spending hours—if not days—trying to resolve issues that should be straightforward.

There is no intuitive guidance, no help prompts, and no accessible tutorials for these critical functions. This not only wastes valuable time but creates immense stress for taxpayers who are simply trying to remain compliant.

I urge SARS to:

Provide clear, updated instructions for registering representatives and tax types.

Improve the user interface for easier navigation.

Offer real-time support or chatbot assistance for common issues.

Ensure that automated processes are actually functional and accessible.

Tax compliance should not feel like a maze. Please prioritize usability and support for the sake of every South African taxpayer trying to do the right thing.