Urgent Complaint: Unresolved Repayment, Repeated Delays and Unprofessional Customer Service

I had an outstanding amount owing to SARS, which I fully settled in June. However, SARS continued debiting my account in July and August, resulting in money being owed back to me.

I have now been waiting for this repayment for an extended period. I have repeatedly been referred to Pilar to process/post the payment, but the matter remains unresolved. I was advised that my money would be paid today, only to be given a completely different explanation once again.

I am extremely frustrated by the constant delays and the fact that I receive a different explanation every time I contact SARS.

I have also experienced extremely rude and unprofessional treatment from consultants, including Viwe (Case ***) and Sibonelo (Case ***).

My other case references are *** and ***.

I am simply asking SARS to take ownership of this matter and provide a clear and accurate answer as to when my money will actually be returned.

Please also consider that I have already been waiting two years for a separate *****-related matter to be resolved. The continued delays and conflicting information are completely unacceptable and are causing unnecessary frustration and distress.

I am asking SARS to urgently escalate this matter to someone who has the authority to resolve it and provide me with a definitive payment date.