UPSET

I AM PERPLEXED WITH THE LEVEL OF SERVICE I RECIEVED FROM SARS SUBMITTED MY TAX RETURNS ONLY TO FIND THAT I AM BEING AUDITED . 21 DAYS PASSES BY WITHOUT ANY CORRESPONDENCE SMS OR FEEDBACK . THIS IS JUST JAW DROPPING FOR A REVENUE I HAD TO THEN CALL IN AGAIN A WEEK AFTER THE 21 DAYS TO BE ONLY TOLD IT HAS TO BE ESCALETED AND WILL TAKE A TURN AROUND TIME OF 2 DAYS. STILL NO FEED BACK I CALL AGAIN TODAY TO BE TOLD THAT FEEDBACK WILL BE PROVIDED IN DUE COURSE?????? HOW LONG DOES 1 HAVE TO WAIT ITS REALLY TIME CONSUMING AND ALSO MONEY TO SPEND HOURS HOLDING ON THE LINE. KINDLY PLEASE LOOK INTO THIS MATTER AS I AM VERY UPSET OF LEVEL OF SERVICE CASE NUMBER# ********** 88 JAMES BALOYI ASSISTED ME AND AWAIT FEEDBACK