Unsatisfactory service

E Engelbrecht Tax no: *** Hi there. Every tax tear, I submit my tax return dutifully. A few times SARS and I didn't owe each other anything, but for the 2019 tax tear, I submitted my return on 22 Nov, and was supposed to get a refund. Suddenly I am being audited, and this can take up to '21 working days'. I got no feedback from a SARS official, so on 19 Dec, I went in to the Bloemfontein branch where the consultant said that they had all documentation required, 'but we'll scan them again, just in case'. When I phoned to enquire middle of January 2020, the consultant said that the audit was still in progress. It is now almost the middle of February and no feedback. I really can't understand the delay in my refund being paid out. When it is the consumer who is indebted to SARS, payment arrangements need to commence immediately and preferrably by debit order!! I am really frustrated, can you help, please?