unresolved tax return by sars

I had submitted my tax return on the 30/07/2018. I was advised that the turn around time for the auditing process is 21 working days. i have past the time frame & logged an escalation query on the 29/08/2018. To date my query has not been resolved. i had inquired & was advised that there is still no progress made & that the time frame is indefinite. this is very unfair as a tax payer and i am further being prejudiced by the indefinite time frame now and service delivery. To date there has not been any resolution to my query.