Unresolved SARS Penalty Dispute Despite Multiple Visits and Formal Submissions

I write to formally request clarity and resolution regarding an outstanding dispute relating to an administrative penalty of R1,000. In 2024, I lodged a dispute for leniency following guidance received from a SARS call centre agent, who advised that I submit the dispute on the basis that I am a first-time offender with a late submission. This dispute was submitted in good faith and in alignment with the relevant SARS policy provisions applicable to first-time offenders. In an effort to resolve the matter timeously, I attended the SARS Randburg office on two separate occasions in December 2025. Despite the time taken off work and the costs incurred to attend in person, the matter regrettably remains unresolved. Securing additional time away from work continues to be challenging, particularly given that I have already made multiple in-person visits without a definitive outcome. Furthermore, attempts to pursue resolution through the eFiling platform have been exacerbated by ongoing difficulties in successfully submitting the online complaint form, which has limited my ability to engage digitally and efficiently with SARS on this matter. I would appreciate it if you could kindly assist by: • Clarifying the reason(s) for the continued delay or unresolved status of the dispute; and • Advising on any corrective steps or additional information required from my side to facilitate final resolution. Given the above constraints, I would welcome a telephonic engagement with a SARS representative. I am available for a call-back on any weekday between 08:30 and 16:30, and I am flexible to accommodate alternative times should this be required. I remain fully committed to compliance and would appreciate guidance to ensure that this matter is concluded efficiently and in accordance with applicable SARS policy. Thank you for your attention to this matter. I look forward to your response.