Unresolved query

<p>After numerous calls, complaints and hitting my head against brick walls, I am hoping I can get someone's attention.<br /> <br />Lets start at the beginning. I originally had an admin penalty which I went into my local branch to resolve, case numbers ********** 24, ********** 86 and ********** 8. SARS gracefully wrote off the penalty. I am truly grateful! But this is where my issues start.<br />I called SARS on 16/05/2017, case number ********** 85, spoke to a lady by the name of Debbie and despite me asking numerous times if there is anything that I need to do further, she insisted I must just wait for the money to be transferred from the penalty account to the assessment account. <br />After 2 weeks [05/06/2017] I called again, case number ********** 5. I spoke to a lady by the name of Pamala who insisted that I write a letter requesting the funds to be transferred. I did this immediately case number ********** 87. When I called again to confirm receipt of letter and to ask when the funds would be refunded, I was told they have 21 days from receipt of letter but it should payout by shortly which is where my complaint originates. Had I been told with the original call that you require a letter, I would have done it immediately!<br />I have called numerous times since, case numbers ********** 69, ********** 99, ********** 27, ********** 37, ********** 7 and today's call ********** 55, and I have logged 2 complaints on your website with no resolution. In fact, you have the audacity to close/reject my complaints without doing all your homework. I have been given numerous dates but none materialize. Your call centre constantly tell me your calls are recorded so go pull the calls to hear if I am lying.<br /> <br />I am now beyond frustrated and irritated. I just want my money.<br />Please assist as this is ridiculous!</p>