Unproffessional

<p>Today I called in to follow up on my efiling submission. Keo****tse Motaung answered and when I told him the nature of my call and asked if he could help as he was the 5th person I was shuffled off to, he answered with an emphatic NO. When I asked why he burst out laughing and when I asked what was so funny as I did not find it amusing at all, he was brazen enough to ask me if I don't take jokes. I tried to get over that but after he told me I owed SARS I asked if SARS does enetretain requests for discounts and he rudely asked why and told me about payment options and how was I going to pay, as if to demand the first payment instantly. I told him I did not appreciate his telephone manners and he got cheeky with me and I asked for his team leader. Unbeknownst to him, he forgot to put me on hold and called out to whoever was purported to be the t/l. At that time he is telling her that I'm bitter because I have to pay now I want to report him.The t/l (Ivy Matsemela) took my complaint but was also very unproffessional whispering to people in the background and interrupting me with Mhhh mhh mhh after every send word I spoke as if to be rushing me through my complaint. Even though I got what I wanted EVENTUALLY the service from these two leaves a lot to be desired and SARS will be a better place without people like Keo****tse that have no idea what customer service is. SARS has made HUGE strides in improving services but KM is setting them ages back. Please listen to the whole call and the incident number is ********** 57. Kagiso</p>