Unprofessional service

On the 7th of November I called the Efiling Call centre at about 16:45. I was put through to Linda Scheeders who at the onset of the conversation had a very poor attitude, being was abrupt with her questions and not informing me once she was busy with a task. I asked her if she could see my screen and she said no and that she was not meant to see my screen although I had entered the session ID to enable her to see my screen. I knew she was wrong but left the point. I advised her that I had received a notification that documentation was required and needed to know which, after some mumbling, she said upload everything but could not clarify anything further, she finally said upload whatever you want. Kindly listen to the phone call as i do not have enough characters to fully explain the outlandish situation.