Unpleasant and disgrace to customer service

*** That is the case number I received I'm compelled to share my experience which was indeed horrible..

The consultant name is sullo refused and said she's not obligated to share her Surname with me however gave the case number above

I feel disrespected working in more or less the same field its a disgrace how sars employed someone like that ,who is so rude (consultants words were to me I'm not a machine or a robot I asked to repeat what she said she said she is not a atm machine ,I asked to explain she says I just explained to you and repeats exactly what she read to me

I then explained to her my definition of explain is to make someone understand or clarify basically in other words what she meant she said I explained it by reading the same instruction again to me verbatim which does not serve the purpose of her explaining to me

So in overall not only rude is the consultant but unskilled too

I would like to know from sars a huge company what and why was I so disrespected and treated unfairly by this employee sullo