UNHAPPY TAX PAYER

FOR THE 2ND YEAR IN A ROW, SARS HAS NOT REFUNDED ME. I WAS SELECTED FOR AUDIT AND SUBMITTED MY VERIFICATION DOCUMENTS ON TIME. AFTER 21 DAYS THEY STILL HAD NOT REFUNDED ME AND CANNOT PROVIDE A REASON FOR THE DELAY. AFTER 32 DAYS OF NOT GETTING ANY FEEDBACK FROM THEM, THEY SEND A LETTER STATING THAT MY VERIFICATION CASE HAS BEEN ALLOCATED TO AN OFFICIAL, WITHOUT A DATE OF COMPLETION. I AM JUST AN ORDINARY TAX PAYER, I DON'T HAVE A COMPLICATED TAX RETURN AND JUST CAN'T UNDERSTAND WHY THEY CANNOT COMPLETE IT ON TIME AS PER THE SERVICE LEAVEL AGREEMENT. I AM REALLY UNHAPPY ABOUT THIS.