Unhappy Customer

Very hopeless. No customer service at all... Your requested Telephonic Engagement appointment for reason I do not agree with SARS on 2025-10-17 at 13:00 is confirmed. Booking case reference number ***. @13h00 today, no call from sars. I decided to to contacted Sars at 13h15 case no. ***, call back at 14h18, the consultant was very helpful and was trying to locate the agent that was supposed to contact me @13h00 but No luck. @15h45 case no. *** Phumeza, can't supposedly hear me, she don't even try to call me back, yet she go and canceled (closed) my appointment online booking case without assisting me. How terrible. I then contacted Sars again holp on for half an hour. The consult wasn't helpful until I mentioned that I need to take further action as no customer deserve to be treated this way. Its of no use to book an appointment because they don't even try to help. Call center consult are unable to assist me, how terrible..... What's the used of online appointment booking for over a month with no assistance up to now? You should train your staff to have some customer service and to assist customers in all way. Auto assessment are done incorrectly, yet one can do changes on the E- Filing system and they still expect you to pay for incorrect information entered that cause customer debit balance. Unhappy customer