Unhappy Client

I am so disappointed by South African Revenue Service (SARS) ... last year June I was advised to complete my tax return ... after changing my banking details the system wouldn’t allow me to complete the tax return and a call centre agent requested me to visit the capetown branch to update my new details. After waiting in the queue for 5 hours I finally got assistance and I was promised my bank details have been changed and my new details were updated and that I should login after 24hrs on eFiling to complete the tax return. I’ve received countless calls from SARS , I’ve tried over 30times / I’ve done so much troubleshooting with agents and a call centre team leader and the only “solution” SARS have given me is that it’s an “IT issue with their eFiling system. It’s been a full year now and I am still unable to complete my tax return after so many escalation cases logged for me , nothing has been resolved. I’ve missed the 2019 tax season because of this and by the looks of things I am going to miss the 2020 season as well. I appreciate the agents calling me back to provide feedback but I am disappointed in SARS for not resolving my issue as it is important that my returns are done...