Unfair treatment

I was at Sars for my tax returns and I brought all my documents. The details on my pervious employers Irp5 has old banking details and details on the recent Irp5 had new banking details what made me angry is I was told to the line afresh get a new ticket and wait on the queue. The system they are using doesn’t make sense I was already at the consultant’s desk why should I go back and start the line again. Can sars please fix this as it is not fair.