UNFAIR PENALTIES FROM SARS

Dear Ombudsman,

I hope this email finds you well.

I am writing to formally raise my concern regarding the continuous penalties issued to my company by SARS, despite my repeated attempts to resolve the matter with your office.

Since 2021, my company has not been generating any income. However, the penalties I am receiving continue to escalate, placing an undue financial burden on me. I have made several attempts to engage SARS for assistance, including:

Setting up multiple callback requests through the SARS system. Unfortunately, no one has ever contacted me in response. Sending an email in January 2025 through the SARS website, which has also gone unanswered. To further complicate the matter, I am unable to physically visit SARS offices without an appointment. The lack of a proper response or support from SARS makes it impossible for me to address these issues effectively.

I respectfully ask how I can be held accountable for SARS' failure to return calls and provide the necessary support to resolve this situation. This lack of assistance is both frustrating and financially distressing.

They have officially handed me over to the debtors, which means my name is going to get blacklisted even though I received no help from them. I have been ready for a payment arrangement from when this was still R2 500.00, now it has gone up by R1000.00 when SARS is the one that is not assisting me. I have even tried doing it online and it couldn't go through!

I would greatly appreciate your urgent intervention to resolve this matter fairly and request guidance on how to proceed in light of these ongoing challenges.

I have attached the email I sent to SARS last month.

Thank you for your attention and assistance.

Yours sincerely,

*****goe Tau.

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