Unacceptable Delay in Refund Due to Overpayment

I am writing to formally express my dissatisfaction regarding the unacceptable delay in the processing and release of my refund, resulting from overpayments made to SARS during the 2023 and 2024 tax periods.

Despite the fact that SARS already holds both the relevant proof of payments and my verified banking details on record, I was still instructed to retrieve and upload this information again. This redundancy has caused unnecessary delays and inconvenience on my part, especially considering that these details were already submitted and verified in your system.

It is deeply concerning that SARS has communicated a turnaround time of up to 21 business days to release a refund that is rightfully due to me. I find this delay unreasonable and inequitable, particularly when compared to how swiftly SARS acts when the situation is reversed. I am confident that if I had owed SARS, a garnishee order would have been issued to my employer within a matter of days—certainly not weeks.

As a taxpayer who has comp**** with all obligations in good faith, I respectfully request an expedited resolution and immediate release of the refund owed to me. I also urge SARS to reassess and improve its internal processes to ensure timely service and consistent treatment of taxpayers.