Unacceptable Atrocious service

<p>Good Day, </p> <p> </p> <p>I cannot believe that one company can have such Utter Uncappectable and Atrocious service!</p> <p>Only after I call your Complaints department can someone curteous assist me?</p> <p>I initially called the SARS call center on ***at 11:05 - held for 14 mins, spoke to Khanyisa who then proceeded to ask if I may hold the line, which I did without any hold music etc - sounded like her mic was rather placed on mute to avoid speaking to me or perhaps waiting for me just to cut the call. I continued stating that if I am not assisted shortly, I will have to revert to the Complaints side, which the call was then propmtly cut from the SARS agent's side at 24:12 minutes into the call.</p> <p> </p> <p>This all on Log / Case: ********** 76</p> <p> </p> <p>I.e. I held for 10 minutes roughly - does this seem appropriate - to keep your clients on hold for 10 minutes without stating you are just following up with something and will revert back shortly etc?</p> <p> </p> <p>Absolutely horrible service, the only person I actually can compliment is Lizette from my Complaints call back on ***on case: ********** 42 which I can Actually commend and thank for her prompt and friendly service. Quick responses and already being aware of the issue that I was calling in for. Other than her, I am horrified by your Telkom like call center service</p>