Typical Civil Service Incompetence

In October 2014 I did my SARS e-filing. I had to upload four documents. Whilst uploading it transpired that three documents were password protected and the system would not accept them. I scanned these document, saved them on my computer's hard drive and tried to up load them again, only to find the portal had been closed. I then drove to SARS Garstfontein (Pretoria East) and asked them to upload the documents manually. Two days later I received a text message to say the documents were outstanding and that I owed them R12448. I went back to SARS Garstfontein (Pretoria East), sat in the queue for more than two and a half hours and had the documents uploaded again. Monday this week I received a text message informing me that I owed SARS R12448. I phone (and got call center) who informed me that my annuity and medical certificates had not been uploaded!! It seems one must pay tax but *********** civil servants make it impossible to do so. I now have to back for a third time to resolve this ridiculous farce.