Totally disgusted at the service from SARS

I am completely and utterly disgusted with service I have received from SARS. SARS used to be such a great government run Facility. I am sad to say I don't think so anymore. Their service is pathetic to say the least. I received correspondence from SARS this year saying that my return for 2021 is outstanding, I got onto it immediately. I submitted my 2021 return it was declined by SARS themselves due to my previous boss filling my IRP5 incorrectly. So here is my first point my IRP5 form was done in 2021, why did it take till 2024 to see the IRP5 form was filled in incorrectly? I was given a tax directive email address to contact that would be able to fix my IRP5 form. I made contact with her immediately needles to say I got pushed from pillar to post. Eventually after a month my IRP5 was correct and I was able to do my return, I unfortunately had to change my banking details, I done that and and submitted on the 13th of August 2024, I received correspondence from SARS on the 14th of August 2024 requesting proof of banking of which I done the very same day, I was not asked for proof of residence nor a certified copy of my ID, and there is confirmation on SARS efiling that it had been received on the 14th of August 2024. Here is my second point why must I be **** to by a staff member & be told the proof of banking was only received on the 25th of August. So I have sent two emails neither one of the emails have been rep**** to. Why not?? I called the call last week Wednesday, I am not sure who I spoke to I explained my situation to her. She said doesn't understand what is going on as the 21 day verification period is over and she told me she would escalate the matter, never heard from her at all. Why not?? My third point surely the staff should know what is going on or she just didn't want to help me?? The very same day I sent an email and no response!! On the 17th of August 2024 I decided I would call again. I spoke to a gentleman not going to mention his name. I then peeled the same potato with him. We'll surprise, surprise you need to still submit proof of residence and a certified copy of your ID. I informed him that I was not asked for these documents, and he apologized. He also told me they only received the proof of banking on the 25th of August, but I have proof that it was received on 14th of August!!! I asked him how long will this take and he could not answer me. He did however promise me that he would speak to his manager and see if they can't make the process quicker. Now SARS wants to give me a penalty I have to pay because I submitted my return late, Um hello who only contacted me this year the return was for 2021 I think we in 2024... Do your staff really know what they are doing?? Do your staff know how to take blame for their mistakes?? Do your staff know not to lie to the clients. Then lastly was that lady just to lazy to help me. I would like my refund ASAP or I will be putting this exact message on all other platforms. You are welcome to contact me on *** or ***