The worst service ever

I had within two month stood in long qeues from 6 am in the morning 7 times to keep bringing in documentation which was needed.When asked to speak to the manager of the branch the security guard blunty to me that the manager has gone out for lunch at 8:30 in the morning.Through all the frustration i received mails regarding my audits which was in order.When I called in this morning I spoke to a lady Zoliswa case number ********** 43 when she informed me that i need to once again submit banking details.My frustration is that i have taken my banking details in twice to be verified and all the occasions i was told that it is on the system.When i informed her thqt i was taking this to hello peter she laughed at me.There is no customer service...always sime excuse for their laziness.I cant keep tqking off of work to take in documents i have submitted 7 times already.Someone needs to do something qbout sars..