THE NEVER ENDING WAIT FOR A SARS REFUND

Good Day, I'm writing this complaint on behalf of my Partner (Samuel Gorreya) I.D number : *** / Tax reference number : *** / Case number : ***. Contact number : *** After 3 months of waiting for a refund and endless calls for an update, he gets told that a bank statement is needed to verify his account. This was provided initially when doing the authentication process. He then goes and updates the system with all the documents again. There is no update on SARS E-filling and no correspondence specifying exactly what is needed. He books an appointment for today and goes to the SARS office and gets turned away saying there is no need for him to come in and someone will contact him. Should he wait another 3 months for someone to tell him what the hell is going on. He has submitted everything SARS has asked for, and may I add every time he speaks to a different agents he gets told a different story. One agent will say he will receive his money in 3 business days and the other in 21 working days, which has long time flown away. We want answers now and want this time consuming nonsense to come to an end. I cannot believe SARS can be so terrible in terms of how they handle there customers and what rightfully belongs to them or maybe they expect him to go down on one knee and beg for the refund. Pathetic?????????? SORT THIS OUT NOW!!!