Terrible service at the hands of Sars

Today was my telephonic appointment date and I was called by certain Fundi from Richards bay branch. She requested massive documents before we could talk as my appointment was scheduled for 10h00. I was not affordable enough time to gather requested information nor receive advance sms about documents we were to use prior to the schedule appointment. She called me again at 10h00 and some of documents were incomplete owing to the limited time given.She threatened to reschedule another appointment and was not assisted. I waited for over a month to get my query to be attended for nothing. I was treated with highest treatment of hell.