Tax returns refund

1/07/2015 I submitted my tax returns online and also went updated my new banking details at the Orlando branch, 07/07/2015 the money was payed on the old account of which is locked and don't have access to because it in the standard banks legal department. 07/07/2015 I went to the branch to query why was it paid on the old account and a different consultant told me the banking details were not updated instead new banking details were added and there's nothing they can do. 08/07/2015 a manger(Jabulani Nkosi) told me a mistake was made by the 1st consultant by not linking the new details, he also told me even sars legal department won't be able to assist without even attempting. It is not fair for a tax payer who did everything right and yet I'm suppose to understand that the consultant has some medical conditions. I also have some financial issues and why do you have such an employee at a work place? The manager was really not helpful but just wanted me to understand and accept that I won't be getting back the money. SARS legal department should contact the standard bank legal department and explain the mess. An audio recording with the manager is available. This is not acceptable.