Tax Return and appauling customer services

<p>My name is Cavall Bartlett.<br />I am a very unhappy tax payer as terrible customer treatment from agent on the floor at the Horizon Satellite station whom was arrogant and not helpful in terms of full explanation of what the fault of was and lead me to believe that all things where in order after my last visit at the SARS office due to another agent that also works at the same office scanned my documents incorrectly that I had to go back for the rescanning to take place.<br />I have been to the SARS office for times for my case of which I am unemployed and 6 months pregnant to be going so many times through for a simple tax return submission.<br />Further to this I would not have known about the hiccups had I not called to follow-up on my case as I was never notified about the incorrect scanning firstly.</p> <p>When I called on the 27th October 2016 – I find out that all my other returns cannot and that now my ID and address are not linked to my returns. Thereafter the operations manager escalated my case to complaints as she could see that my case is open since 30th September 2016 and the matter has been to and fro.<br />Once escalated I called on the 31st October 2016 to follow-up on my complaint and the enforce letter I received via email. The agent that I dealt with (names Sbu) mentioned that he does not understand why my query has not been dealt with and will follow-up to finalise the matter and assured me that I don’t have to wait 30 days for me to receive payment as the process is 21 days at max. He said I could call the next day to follow-up on his actions in terms of what will be logged on the system.</p> <p>I called the next day on the 1st November 2016 – The agent that I dealt with (named Eileen) was irate and rude not willing to appease the situation considering what I was explaining to her as a disgruntled tax payer instead she was reading a generic policy out to me that I have to wait another 30 days for my query to be resolved beyond this when I asked as a customer as I was not happy with the feedback received from her firstly to speak to Sbu of my previous call she refused then I asked to speak to her superior she refused that as well.</p> <p>I, thereafter called back and spoke to an agent (named Jeanette) of which tried to assist me and mentioned that she will go to back office and find out what is the delay with my matter and will send feedback of which I have received none. The inconsistency of customer service and excellence of SARS has dropped terribly further to the miscommunication and inaccurate feedback is appalling. <br />There are some tax payers that are sorted with their queries and paid their returns within a week of turnaround factor and guided properly that everyone dealing with their matter is speaking one language. I feel like the treatment I have received is outrageous and that many agents should be taken back to training of basic customer service and excellence.</p> <p>If no-one further can assist me – I would like to go to the media with my complaint as I have budgeted on the amount confirmed that I should receive from my returns as a tax payer and that was to go to my rent that is outstanding as my agent wants to evict me as a being pregnant with three further minors and unemployed at this stage of my life.</p> <p>I NEED HELP THIS IS NOT ACCEPTABLE SARS – I need to speak to someone that is able to escalate my matter and payment as this is not fair !!!!</p>