Tax directive....PAIN

I cant understand this SARS we have they are very greedy, u pay your taxes unwillingly and yet when u need a tax directive it may take them 21 working days to do so, may question is why the fu k should u pay taxes because i dont see any value in it. When u go to there office in bedworth park they people there are very rude,when u phone in u have to make sure u have plenty airtime cause it takes u atleast 10minutes to get to option that u may select that can call u back. Its been a struggle from beginning April for me and i am disgusted with there level of service and playing for time