Surplus pension funds payment

My query is about my Surplus pension fund, however after dealing with the Surplus people since 2019 till November 2022 they handed the payment process to SARS.on the 3rd of November this year. I went to Donafin to find out as to why I have not been paid yet they said I have to pay a fee of R550.00 to SARS as they are the ones who handle payments. This fee was also meant for a TAX DIRECTIVE. I paid the R550.00. At this point now I was finished with Donafin, SARS took over the payment. I must say I am really happy with Donafin, all the time I dealt with them they would explain everything and also give us reasons why they were asking g for fees, it really made sense. They even gave me a Final Payment Certificate. My surplus payment from SARS was supposed to have been made on Saturday the 17th of December 2022 when I called them they said it would be made on the 19th of December 2022. The guy who answered my call said yes I do have funds reflecting on thier data base. He even quoted my surname and said it definitely is on the payments that should be made. At that point in time I was calling them from my other phone number which is ***, my own number didn't have airtime, nothing came to my bank account. I then called them on the same day of the 19th and I was told that the guys who make payments are out of office. I called again using this number *** got through to a lady who was in the office, she told me that she will forward my query to them. ( Those who deals with payments) Donafin has done thier part, SARS is the one to pay. Can they please tell me when my Surplus pension fund payment will be made. I was also advised that not everyone has to pay fees for tax directives, it's only required for a certain amount of the Surplus pension amount. Therefore it means that mine falls under the SARS category. Please help me. It's 4 years since I app**** for my Surplus pension fund from 2019 upto now 2022.