STILL WAITING FOR MY MONEY, AFTER 3 MONTHS WAITING

SARS owes me money, and they are holding on to it for no given reason. I had my 2014 returns audited, and after a long hassle of lack of communication and no knowledgeable call centre agents, I eventually got all the documents needed and submitted them. The audit was completed on the 15th Dec 2014, meaning SARS could now pay me the monies due to me for my 2013 refund. In Jan '15 when I called in, I was advised that I had to wait 60 working days. The 60 working days is up and I am now told to wait 21 days. When we owe SARS money, they call us, harass us and add ridiculous interest amounts. Now I am owed money and when I asked if I will be paid interest to wait, no one can answer me. Gary, is apparently a manager, who gave me his email address. I emailed him Tuesday afternoon and he has not acknowledged if he got my email or not. I have said that by tomorrow I will take the matter up with the ombudsman. I sent him a follow up email yesterday and he still has not responded. I want my money, and I want it now.