SHOCKING SERVICE - REFUND DELAY

ON AUGUST I SUBMITTED MY TAX RETURN AT SARS CAPE TOWN & I HAVE PROVIDED THEM WITH EVERYTHING THEY REQUESTED ME TO PROVIDE, ON THE 30 OCTOBER THEY TOLD ME THAT MY DOCUMENTS HAVE BEEN ESCALATED TO HEAD OFFICE, I SHOULD WAIT 5 - 21 DAYS. I PHONED THIS MORNING THEY TOLD THAT MY DOCUMENTS WERE ESCALATED ON THE 09 NOV AND THERE'S NO DEFINITE WAITING PERIOD. CASE NO. IS ********** 84. THIS IS UNACCEPTABLE, I MA A SINGLE PARENT, AS A SA CITIZEN I'VE DONE MY DUTY - NOW SARS, PLEASE DO YOURS