SHOCKING SERVICE - REFUND DELAY

ON 21ST SEPT I SUBMITTED MY TAX RETURN AT SARS CAPE TOWN. FIRST OFFICIAL TOLD ME I NEEDED TO PROVIDE A TAX CERTIFICATE FROM MY MEDICAL AID. WHEN I BROUGHT IT IN THE SAME MORNING, A 2ND OFFICIAL TOLD ME I NEEDED TO PROVIDE PROOF OF A PAYMENT I MADE TO SARS. AN SMS THAT SAME DAY TOLD ME I SHOULD RECEIVE MY REFUND ON 1ST NOVEMBER - NOTHING YET??? ON 23RD SEPT I RETURNED TO SARS WITH THE PROOF OF PAYMENT, WHEN A THIRD OFFICIAL SUBMITTED MY RETURN AND TOLD ME THE REFUND WILL BE PAID TO MY WITHIN 5-21 DAYS FROM 23RD SEPTEMBER. AFTER SEVERAL PHONE CALLS TO THE CALL CENTRE I WAS FIRST TOLD THAT THE REQUEST FOR LIFT OF SPECIAL STOPPER WAS ONLY RECEIVED ON 6TH OCTOBER, SO I SHOULD WAIT 21 DAYS FROM THAT DATE - STILL NOTHING?? WHEN I VISITED THE CAPE TOWN OFFICE ON 29TH OCTOBER (REF NO. ***) I WAS TOLD THERE'S NOTHING THEY CAN DO AT THE BRANCH - BUT THAT THERE IS A DELAY IN PAYMENT OF REFUNDS. THEY CAN ONLY ESCALATE THE MATTER. THAT'S DREADFUL, I'M AN UNEMPLOYED SINGLE PARENT WHERE EVERY CENT HELPS. AS A CITIZEN I'VE DONE MY DUTY - NOW SARS, PLEASE DO YOURS.