Shocking service as always

I was trying to navigate through the SARS E-File Help screen and on that screen it stated that an agent will call me in 34 min, I watched the clocked and eventually the clock was at 0 for at least 10 minutes. Needless to say, nobody bothered to call me back. I then tried to call SARS and was told i was something like number 312 in the queue. After sitting on the phone indefinately, i was then caller number 200. During this time the voice prompt did not once say press "..." for an agent to call you back which is what is usually ther case. Does SARS honestly expect a person to sit in the queue at number 312 and wait for 311 people to be attended to before they take your call. On the Efiling help page a made a comment and also asked them to call me back. To no avail.