Shocking Service

I contacted the SARS call centre to follow up on my tax return.<br> <br> A lady called Tania returned my call.<br> <br> She asked me for something and I couldn't hear properly.<br> She told me I asked you something you must listen. I told her that I work in the call centre industry myself and that she shouldn't be so rude. She kept on saying you should listen to me.<br> <br> How rude not even apologetic. Doesn't seem that she like her job at all. I asked her for her surname but apparently giving out surname's is not allowed<br> I am horrified this is definitely not service. I told her I will be putting this on Hello Peter. She said its fine.<br> Is this the norm?She has a just dont care attitude.<br>