Session ID 23074

I have been struggling to submit returns on e-filing for over a week now. One lady hung up on me and another guy told me straight up that he cannot assist me" I NEED TO GET A FINANCIAL ADVISOR TO DO IT FOR ME" wow! Anyway I attempted again to speak to another agent and i spoke to a gentleman by the name of Sivuyile , this guy deserves 5 STARS, he was extremely patient and talked me through the whole process step by step and not even once did he try to dismiss me. Sivuyile your colleagues can learn a thing or two from you. Thank you so so much.