SARS your tax matters only when you owe us

Surely SARS can do better. I submitted my returns and was audited, audit was completed and banking details loaded 22 July 2023. They say it takes 21 business to update and make payment. 02 Sep logged an escalation. still nothing, by 11 Sep I logged a complained, to date no payment and I get told complaints can take up to 21 days to resolve