Sars your client experience is below negative!!!!

Heaven forbid you ask Sars to update your bank to your new banking details, that leads to you simply NEVER getting your refund, as their verification process is BROKEN. You cannot get hold of them telephonically or via their chat bot, you submit your documentation they request, and it goes into the deeeeeepest black hole that SARS can find. As a honest tax payer, who is always transparent and prompt, to get treated so unfairly is so disheartening. How is it possible that a working efiling solution has gone backwards so quickly, the client experience is beyond poor.