SARS - WORTHLESS!!

I realized that there was an Issue on my IRP5 using E-filing and that I had to inform my previous Employer about the issue. We had to get together to get the issue sorted. We came to the conclusion of what the error is, but would need guidance from a SARS consultant. So we phoned SARS, at the start the automated voice recording stated the we will wait 8min, and then the clock started ticking - we started at number 1509 something, we waited a full 2 hours on the line, and then the LINE DROPPED!! This is ridiculous! Really SARS! We as the public rely on you to assist us with the guidance as we know what a mission it is to get documents in place or a profile or what ever the case might be. 2 hours of my time for nothing! This is unacceptable! It is bad enough to wait 2HOURS for a service provider, but waiting for 2HOURS and then to drop the line - that really takes the cherry on the cake! I am deeply disappointed and not happy at all.