Sars worst service

The service is very bad. I have submitted all my documents. Sars asked for supporting documents that was already loaded the 1st time. It was selected to be audited. So I waited the 21 days as they hammered on the 21 days. So its been 42 days now and still they haven't done any refund. If you phone the consultants are so rude and has no interest in helping you at all. I am an inividual and the service is so poor. A company much bigger was audited and they received their money. And no one can tell me what is the hold up. Its the worst service ever. Why can't they just pay the money, because there is no feedback whatsoever for the last 2 weeks.