SARS worst kind of service for such an important entity Pathetic to say the least

so disappointed with SARS they have such a stinking attitude towards their clients. its like, take it or you don't we just take 21 working days to sort out your issue and after the 21 working days are over they say, they don't know when it will be attended to, then when you escalate the issue they tell you its another 21 working days you might hear from us, its pathetic for such a big public service instituted that the whole country relies on in efficiency but no very far from it, hoping issues can be resolved in the shortest possible time so peoples accounts are in order, SARS has one of the worst customer service resolve policies, absolutely pathetic each time you escalate an issue its another 21 working day you should wait